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Maintenance Outsourcing
TAG has developed a unique approach called Assess Transition and Manage (ATM) for maintenance outsourcing. This insight enables us to quickly understand our clients’ “as-is” state, envision their “to-be” state, and conceive an optimal roadmap to get there. Our well-defined process ATM for application maintenance covers the following phases:
Assess
- Review currently available application information
- Conduct analysis
- Benchmark results
- Present recommendations and findings
Transition
- Organization readiness and planning
- Knowledge acquisition
- Baseline, establish governance and service levels
- Manage under supervision
Manage
- Measure, change and manage
- Continuous optimization
- Reduce operational risk
- Client satisfaction
Our maintenance outsourcing services include:
- 24/7 Production monitoring and support
- Disaster recovery support
- System and database performance enhancement
- Retiring obsolete code
- Ad-hoc requests
- Language upgrades
- Application migration
Our domain expertise includes:
- Magazine fulfillment
- Circulation regulation and compliance (ABC/BPA)
- Postal regulation
- Banking
- Credit card
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