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SMART SCM

One stop solution to access all sub-systems with different
process flows and different work locations.

Client

Smart SCM

year

2016

Client is one of the largest distributors of consumer electronics in the UAE and has around 32 retail stores in the Middle East that services a portfolio of world-renowned brands.

Problem statement

Client had an existing Service Center Management(SCM) application eveloped written using Delphi that needed to be migrated to latest technology and make it a nextgen online SCM.

As with any legacy application, the existing SCM had challenges scheduling, tracking of service requests and maintaining the SLA’s which had direct end-user impact and negative brand perception.

Poor inventory management resulted in business loss for the client.

proposed solution

  • TechAffinity developed a .Net based Smart SCM that is accessible across all of EROS’s service centers.
  • The application was split into sub systems to provide flexibility and role based access.
  • A separate dashboard where the client can view the inventory in real time.
  • Personalized Dashboards for the Manager, Technician and Parts Admin with customized off-line and on-line reports.
  • Custom entity framework with n-tier architecture to have the following benefits.

PROPOSED ARCHITECTURE

Workstation Intranet E-mail server File Server Printer SMS window service SMS Server SQL DB Server SQL Job Schedule Web Application Server

KEY SUCCESS FACTORS OF THE PROPOSED SOLUTION

  • One stop solution to access all sub-systems with different process flows and different work locations.
  • Improved efficiency and accountability for the various stakeholders of the application.
  • Migrating to the latest technology ensured robustness, data security and application performance.
  • Seamless service request handling and automated alters throughout the system to guarantee SLA’s.
  • Deployed across 10 locations and used by more than 100 concurrent users.

screenshots

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