creating a better customer engagement by harnessing the power of unique partnership

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freshwork
Tailor made solution over freshworks product line
  • Freshdesk
  • Freshservice
  • Freshchat
  • Freshsales

Our History

TechAffinity TechAffinity TechAffinity

Our journey together started in early 2013 when Freshdesk was in its product evolution stage. TechAffinity due to its excellence in solution elicitation and delivery was considered as the partner of choice to work on the Freshdesk platform. The solution delivered by both Freshdesk and TechAffinity team was aimed at product robustness and elevated user experience.

Over the years TechAffinity and Freshworks (formerly Freshdesk) have been working on several solutions on multiple key initiatives and customer use cases. With its consistent success in delivering solutions to customers, TechAffinity has become their AUTHORIZED SOLUTION PARTNER.

Key Implementations

Portal Customization

Still Feel Straight-jacketed by a Traditional Portal? – We deliver tailored features and UX to your specific business need. We personalize Freshworks product line, THE WAY YOU SEE FIT

Marketplace Apps

Find apps that enhance your Freshworks experience. We develop and publish apps on Freshworks marketplace that collaborates between multiple systems.

Chatbots

Turn visitors into leads and customers into happy, engaged users. We develop both decision tree and AI driven chatbots.

Mobile Applications

Develop mobile apps specific to client needs. All our apps developed through this partnership communicate through Freshworks API and data.

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Connect Through Our Apps

phonegap

Integrate Freshchat with Phonegap using our open source repository.

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asana

Connect Asana app and Freshdesk to access the project details.

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highrise

Techaffinity enables installing the Highrise app for your Freshdesk.

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Batchbook

TechAffinity facilitate your customer's contact information stored in Batchbook without moving out of Freshdesk.

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Loqate

Loqate app for Freshdesk allows users to update the contact address of the requester easily to search for UK address for postcodes.

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DynamicsCRM

Connect Dynamics CRM to get all the key details and inputs about your customer information and history inside your helpdesk.

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WorkFlow

WorkFlowMax for freshdesk allows you to manage time and invoicing needs on the go from your Freshdesk account.

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WorkFlow

Create work items in VSTS from Freshdesk with this integration.

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TechAffinity at Refresh

TechAffinity at Refresh19, London

Refresh19 is the much-awaited global user conference of the year for sales, marketing, customer support, and ITSM professionals. It was hosted by Freshworks in Tobacco Dock, London.

View blog

TechAffinity at Refresh18, New York

Refresh18 is a unique gathering of professionals from the Customer Support, ITSM, Sales & Marketing industries, hosted by Freshworks

View blog

Key Customers Through Partnership

nissan
bit-torrent
decathlon
faber castell
phone-pe
sling
tervis
JC Decaux
swiggy
Disney
Jaguar
Landover

Success Stories

sling

Sling TV is an American over-the-top internet television service – which is structured as a virtual multichannel video programming distributor – aims to complement subscription video on demand services.

JC Decaux

JCDecaux—now the global industry leader—has been the only international player focused exclusively on outdoor advertising, developing 3 areas of business: street furniture, transport advertising and billboard advertising.

Authorized Solution Partner
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Freshworks Design Partner
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