Intelligent automation technology like RPA (Robotic Process Automation), Natural Language Processing, and virtual agents, can help you improve task efficiency, customer experience, and productivity across the board.
Implementing intelligent automation is part of every enterprise's agenda as conventional manual tasks drain IT and service desk resources and restrict their ability to progress with other priorities. We aren't only implementing the automation process, but manage it to open new ways for your business to innovate and stay ahead of the curve.
We have a robust team of Machine Learning, NLP, and AI experts to build highly reliable and consistent automation systems. Our ITIL (Information Technology Infrastructure Library) certified experts have years of experience in service management consulting in automation services.
Our hand-picked ITIL certified resources ensure the tools, ideas, faculties, methods, and approaches are put together for effectiveness. Our experts help us identify the business objective, pain points, gaps, and solutions to the pain points.
We then apply our findings to the life cycles such as IT Asset Management, Release, Service Desk, SDLC (Software Development Life Cycle), Service Level Management, Configuration Management of Database, Business System Modernization, etc. for a cost-effective transformation/optimization of apps.
We have been of phenomenal support in delivering complex ITSM projects with the help of thoughtful roadmaps that align with business outcomes. Our work resulted in a 200% ROI to customers as they replaced archaic, monolithic apps with best-in-class automation-centric scalable solutions developed by our developers.
A reliable IT Service Management system is one of the key factors in influencing IT Service delivery. Our wide range of services makes sure all your operational requirements are addressed to the fullest and the IT Service management system is improved across the enterprise continuously. We offer our services across the globe through dedicated as well as Managed Service models in nearshore, offshore, onsite, and virtual modes depending on the requirement.
As a reliable automation solution provider, we follow 3 critical use case-based approaches to ensure the maximum success rate of the solutions delivered. Identification & Analysis, Advisory, and Build & Support are the 3 approaches used to understand and control automation to assist customized requirements.
We understand the complete use cases of Automation Service.
Our automation journey begins with the collection of information from various sources.
We conduct a feasibility analysis for the discussed use cases.
Our team documents the process followed at TechAffinity.
We discuss the documented workflow with your team for approval.
We further analyze the tool sets in detail.
Our advisory team handovers the automation use cases to the development team.
Our team works in full-throttle and deploys the automation solution.
We track the success rate of each use case for future improvements.